Privacy Policy
This Privacy Policy describes how Petnary collects, uses, and protects your personal information when you visit or make a purchase from our website.
Personal Identification Information
We may collect personal identification information from users in a variety of ways, including when users visit our site, place an order, create an account, subscribe to emails, or interact with other features of the site. Information collected may include name, email address, mailing address, phone number, and order details.
Users may visit our site anonymously. We collect personal information only when users voluntarily provide it. Refusing to provide certain information may prevent access to some site features.
Non-Personal Identification Information
We may collect non-personal identification information whenever users interact with our site. This may include browser type, device information, operating system, and technical details related to how users connect to our site.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance user experience, understand site usage, improve functionality, and support marketing efforts. Cookies may be used for analytics and advertising purposes.
Users can choose to set their browser to refuse cookies or alert them when cookies are being sent. Please note that some parts of the site may not function properly if cookies are disabled.
How We Use Collected Information
Petnary may collect and use personal information for the following purposes:
- To operate and maintain the website
- To process orders and transactions
- To send order confirmations and updates
- To improve customer service
- To personalize user experience
- To administer promotions, surveys, or site features
- To send marketing or promotional emails to users who opt in
Email Communications
Users may choose to receive marketing emails from us. These emails include an option to unsubscribe at any time using the link provided in the email.
Transactional emails related to orders, payments, or account activity are sent as part of our service and do not include an unsubscribe option.
Payment Information
All payment transactions are processed securely through Shopify’s checkout system and authorized third-party payment processors. Petnary does not store or have access to full credit card numbers or sensitive payment information.
Subscriptions and Recurring Orders
Petnary offers subscription or recurring purchase options. Information required to manage subscriptions is used only for order fulfillment, billing, and customer service related to the subscription.
Third-Party Services
We may use third-party service providers to help operate our website and services, including website hosting, payment processing, analytics, marketing, email communications, and subscription management.
These service providers have access to personal information only as necessary to perform their services and are required to protect your information.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices, along with security measures, to protect against unauthorized access, alteration, disclosure, or destruction of personal information stored on our site.
Sharing Your Personal Information
We do not sell, trade, or rent users’ personal identification information to others. We may share aggregated or non-personal demographic information that is not linked to any personal identification information for analytics or business purposes.
Children’s Information
Protecting the privacy of children is important to us. Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13.
Your Data Rights
Users may request access to, correction of, or deletion of their personal information by contacting us. We will respond to reasonable requests in accordance with applicable laws.
Changes to This Privacy Policy
Petnary may update this Privacy Policy at any time. When updates are made, the revised date will be reflected on this page. We encourage users to review this policy periodically to stay informed.
Your Acceptance of These Terms
By using this website, you signify your acceptance of this Privacy Policy. If you do not agree, please do not use the site. Continued use of the site following changes to this policy will be deemed acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
hello@petnary.com
