Terms of service
Petnary
Last updated: Aug 7, 2025
These Terms of Service govern your use of the Petnary website, products, services, subscriptions, and mobile messaging programs. By accessing or using our website or services, you agree to be bound by these Terms.
If you do not agree, please do not use our website or services.
Use of the Website
You agree to use this website for lawful purposes only and in accordance with these Terms. You may not use the site in any way that could damage, disable, or impair the website or interfere with other users’ access.
We reserve the right to restrict or terminate access to the website at our discretion.
Products and Orders
All products displayed on our website are subject to availability. We reserve the right to modify or discontinue any product at any time without notice.
We reserve the right to refuse or cancel any order for any reason, including pricing errors, suspected fraud, or unauthorized transactions. Order confirmation does not constitute acceptance of an order. Acceptance occurs when the order is processed and shipped.
Prices are subject to change without notice.
Subscriptions and Recurring Purchases
Petnary offers subscription and recurring purchase options. By enrolling in a subscription, you authorize us to charge your selected payment method on a recurring basis according to the subscription terms presented at checkout.
You are responsible for managing, modifying, or canceling your subscription through your account or by contacting customer support. Subscription charges will continue unless canceled before the next billing cycle.
Returns and Refunds
Petnary offers a 30-Day First-Time Purchase Guarantee.
If you are not satisfied with your first purchase, you may request a refund within 30 days of the original purchase date. This guarantee applies only to first-time purchases and is subject to review.
Additional conditions may apply.
Shipping
Shipping times, methods, and costs are displayed at checkout or communicated separately. While we strive to meet estimated delivery timelines, shipping dates are not guaranteed.
Petnary is not responsible for delays caused by carriers or events beyond our control.
Intellectual Property
All content on this website, including text, images, graphics, logos, and branding, is the property of Petnary or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use any content without prior written permission.
Limitation of Liability
Our website and services are provided on an “as is” and “as available” basis. Petnary makes no warranties, express or implied, regarding the operation of the website or the accuracy of content.
To the fullest extent permitted by law, Petnary shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
Mobile Messaging Terms (SMS)
The Petnary mobile message service (the “Service”) is operated by Petnary. By using the Service, you agree to these Mobile Messaging Terms.
By consenting to receive SMS/text messages from Petnary, you agree to receive recurring messages related to orders, account updates, promotions, and marketing offers. Message frequency may vary.
Consent to receive messages is not a condition of purchase. Message and data rates may apply depending on your wireless carrier. You are responsible for all charges imposed by your carrier.
You may opt out of marketing messages at any time by using the unsubscribe instructions provided in the message. Service-related messages such as order updates may continue as part of our service.
Wireless carriers are not responsible for delayed or undelivered messages. We may change the phone number or short code used to provide the Service at any time.
Privacy
Your use of the website and services is also governed by our Privacy Policy, which explains how we collect and use personal information.
Changes to These Terms
Petnary reserves the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting. Continued use of the website or services constitutes acceptance of the updated Terms.
Contact Information
If you have any questions about these Terms of Service, please contact us at:
hello@petnary.com
